Six simple steps — from missed call to booked job. You stay on the tools. We handle everything else.
Whether you're on a job or in the van, every call is instantly routed to TradesDen's back-office system.
The caller is greeted professionally, their needs are understood, and key information is collected — name, number, job type.
An instant follow-up text goes to the prospect confirming you've received their enquiry and will be in touch shortly.
You receive an instant notification with all the caller's details — so you know exactly who to call back and why.
Prospects can book directly from a link in the SMS, or your team follows up to schedule. Either way, nothing falls through.
Call logs, contact details, and follow-up sequences are all handled. Leads that don't book get chased automatically.
A prospect calls your number while you're on the job.
Greeted professionally in under 60 seconds. Every time.
Instant follow-up text keeps the lead warm.
Real-time alert with caller details sent to your phone.
Prospects book online or your team follows up to lock it in.
All leads logged and chased automatically until they convert.
What changes when TradesDen is running your back-office
Every inbound call is captured and handled — even when you're elbow-deep in a job.
Caller details automatically saved. No sticky notes, no missed numbers, no chasing.
Less admin overhead. More time on the tools where you're actually making money.
Respond like a large operator — even if it's just you and a small crew.
Prospects can book while you're on the job. Calendar filled without lifting a finger.
Leads that don't book get followed up automatically until they convert or opt out.
What this actually looks like on a Monday afternoon
A homeowner calls your plumbing business about a burst pipe. You're knee-deep in another job and can't pick up.
TradesDen answers the call, greets them professionally, and collects their name, address, urgency level, and preferred callback time.
You get a notification with all their details. The homeowner gets a text confirmation that someone will be in touch shortly. They don't call the next plumber.
You call back within the hour, close the job, and schedule the visit. The customer is impressed by how fast and professional you were. Job won.
Call our demo line and experience it yourself — no pitch, no slides. Just the product.