The back-office for service businesses
We handle your bookings, follow-ups, invoices, reviews, and client retention — so you stay focused on the work that pays.
Experience the back-office before you buy it. Takes 30 seconds.
Missed call — Mike R.
SMS reply sent automatically
Replied in 38 sec
New booking confirmed
HVAC service — tomorrow at 2 PM
Reminder set
Invoice paid — $1,200
Paid via text link. Review request sent.
Review requested
The Reality
When someone reaches out and doesn't hear back fast, they don't leave a voicemail and hope. They call the next person on the list. Most service businesses lose 3 to 5 jobs a week this way — and never see it happen.
01 — The Missed Call
No callback. No reply. They find your competitor on Google and book them in the next 10 minutes.
02 — The Forgotten Follow-Up
You mean to follow up. The week gets away from you. That job — and that relationship — is gone.
03 — The Missing Review
They meant to leave a review. You meant to ask. Neither happened. Your competitor with 47 reviews got the next call.
How It Works
TradesDen is a fully managed back-office. We set it up, run it, and keep it running. You never touch a thing — whether you're on the job, in a meeting, or off the clock.
Inquiry Captured
Every missed call or web form gets an instant response — under 60 seconds, day or night.
All PlansAppointment Booked
Clients book themselves online. Confirmations and reminders go out automatically.
All PlansFollow-Up Runs
Leads that go quiet get followed up until they convert or opt out. No manual tracking.
All PlansInvoice Sent
Quotes and invoices sent by text after the job. Clients pay online. You get notified.
Growth & AboveReview Requested
Every job triggers a review request — timed right, worded well, routed to Google.
Expansion & AboveClient Retained
Lapsed clients get re-engaged. Referral asks go out at the right moment. Your list keeps producing.
Expansion & AboveNot Software. Not an Agency.
Most solutions give you a platform to figure out yourself, or an agency that charges you for output. TradesDen is different — it runs invisibly in the background, doing the work a full-time back-office team would do, at a fraction of the cost.
Done For You
We build it, configure it, and run it. You don't log in to anything, learn any software, or attend a training session. You make one call with us — we handle everything from there.
Invisible Infrastructure
Bookings come in, follow-ups go out, invoices get sent, reviews get requested — all without you lifting a finger. It runs 24 hours a day, seven days a week, in the background of your business.
Runs While You Work
Whether you're on a job site, in a session, or off the clock — your back-office never stops. Every lead gets a response. Every client gets followed up. Every invoice gets sent. You focus on the work. We handle the rest.
The Platform
Three stages. Six capabilities. All running without any involvement from you. Here's what's happening inside your back-office while you focus on the job.
What happens when a lead comes in
Missed call or web enquiry received
Via phone, form, or direct message
Automatic SMS response sent
Under 60 seconds, with a booking link
Lead routes to booking or follow-up
Books themselves or enters nurture sequence
Every missed call gets an instant SMS response under 60 seconds — with a booking link included. Web form enquiries get the same treatment. You'll never lose a lead to slow response time again.
See the full capture flow →The booking and follow-up process
Client self-books via link
Online calendar — no back-and-forth
If no booking — follow-up sequence starts
Multi-touch over 7 days, automatic
Job confirmed, reminders sent
No-shows reduced without a single call from you
Leads that don't respond get followed up automatically over 7 days. No spreadsheets. No sticky notes. When they're ready to book, the system handles it. You just show up for the job.
See the booking flow →The post-job client journey
Invoice sent by text after job
Client pays online — no chasing
Google review request sent
Timed right, worded right, routed to Google
Reactivation at 30, 60, 90 days
Lapsed clients re-engage. Referrals get asked.
After every job: invoice, review request, and a reactivation sequence that runs itself. Referral asks go out at the right moment. Your existing clients become a growth engine that never sleeps.
See the retention flow →Real results from service businesses running TradesDen. Client names and verified results added as they come in.
I got three callbacks in the first week from leads I thought were completely dead. The follow-up just ran on its own — I didn't do a thing.
[Client Name]
Plumber — Ontario
We stopped chasing invoices. They just get paid now. I didn't change how I work — TradesDen changed everything behind the scenes.
[Client Name]
HVAC — Ontario
Ready to See It?
Dial the number below. You'll reach our back-office live — that's the product, already running. No sales pitch. No 45-minute demo. Thirty seconds and you'll know if it's right for you.
647-584-7766Takes 30 seconds. No commitment required.
Starter plan includes a 7-day free trial. Growth and Expansion plans include a 14-day free trial. No credit card required to start.
Serving service businesses
across North America